Our Cancellation Process
We understand that plans can change.
If you need to cancel your appointment, you can easily do so through the 2-day reminder text we send you. Should you need to cancel after confirming your appointment, you can manage it directly through our online appointment platform at enlightcollectivesalon.com or call/text us at 480-227-3239.
Life happens, and emergencies are sometimes unavoidable. If that’s the case, please text or call 480-227-3239, and we’ll do our best to find a solution. If we need to cancel your appointment we will do our best to get you rescheduled as soon as possible.
Missed Appointments
We value your time and our team's time. If you miss your confirmed appointment without notifying us, you will forfeit your deposit. If your appointment did not require a deposit, we will request one for your future appointments.
We do understand that emergencies can arise. If something unexpected prevents you from attending, please text or call 480-227-3239, and we'll work with you to make things right